Frequently Asked Questions
My home office is located in South Yarmouth. P&M Computer Services is a mobile based computer repair company. Most of my day is spent at my client’s location so, I’m usually not at my home office to receive drop-offs.
Yes, P&M Computers was designed to provide on-site computer repair services to homeowners and small business owners of Cape Cod.
As of August 2001.
Yes, I have been CompTIA A+ Certified since 2006.
I’ve used both methods. Usually, I charge by the hour. However, for certain lengthy or complex issues which require extensive hours, I will usually quote a maximum flat rate.
Currently, the only form of payment I accept is a local check or cash.
No, I do not accept credit cards at the current time.
It really depends on the severity of the infection. Some infections I have been able to remove within in as little as an hour while more extensive virus infections have taken up to 3 hours or more.
Usually, I can resolve the issue within the same day. For more complex issues I may need to take the computer back to my home office for 24 to 48 hours. I try to return computers as quickly as possible.
No, I don’t, but may have some suggestions as to whom you may be able to ask.
I will install small hardware upgrades or replacement parts such as Memory, Hard Drives, Desktop Power Supplies and Desktop Video Cards.
I do not handle this type of repair, but may know of someone who may be able to help you.
No, I do not sell or stock any sort of component. I can order smaller items such as RAM, Hard Drives, Desktop Power Supplies, Wireless Routers, etc., but in general, I do not sell components.
As long as I’m able to access the hard drive and if it’s still operational, then yes there is a pretty good chance that I can retrieve the data.
For the most part, I do not build or sell any sort of computer system or component. While I have built custom systems on a limited basis in the past, it’s not something I normally do. If someone wants suggestions on what components to look for, then I can advise.
Yes, to a certain extent I do. I have been able to provide support for basic and moderate Mac issues.
No, not at the current time.