P&M Computer Services was founded in 2001 by me, Kevin A. Perry, a native of Cape Cod. I discovered my passion for computer repair while pondering how I could supplement my career ambitions of becoming a successful working actor if I ever moved to NY or LA. My acting career never worked out, but my passion for the computer technology industry remains. After a year-long course study in computer troubleshooting, computer repair, and networking, P&M Computer Services was officially opened for business on Monday, August 20, 2001. P&M Computer Services was formed to provide on-site computer repair services to homeowners and small business owners located on Cape Cod. On November 10, 2006, I earned my CompTIA A+ Certification. Today I continue to own and operate P&M Computer Services from within a home office located in South Yarmouth. My preference remains to provide computer support services to individual homeowners or small business owners which have fewer than 10 employees. I enjoy working in the small office setting as it allows me to establish a personal relationship with my clients as opposed to a large corporate environment.
My philosophy is quite simple, treat each client as I would expect to be treated, or one of my family members to be treated. Sounds elementary, but I’ve heard stories of clients being disrespected by previous technicians. I also believe in the importance of punctuality. Numerous times I’ve had clients thank me for showing up on time or calling back in a timely fashion. While there are times when unexpected delays may occur at prior appointments, I believe that if I give a client my word of being at their location at a certain time, I’m going to be there when I say. I also don’t believe in charging different rates to different people just because they are a business owner and they can afford it. I value all my clients equally and I do not base my rates on whether the client is a homeowner or small business owner. I sometimes think that even the simplest of basic customer service skills are missing from some IT companies who are only concerned with their financial bottom line.
Please be advised and understand that P&M Computer Services is a mobile computer repair business. My home office is not open to the general public. In person drop-offs may be arranged on a limited basis by appointment only. Thank you for your understanding.